Here we are, guys! Inside of Orlando City's ticket office!
Now the first thing I wanna draw your attention to
is that tickets are not actually being sold!
The office only stays open to help and support guests
with any questions they might have.
Now this happens because tickets here
are usually sold in advance.
Why don't we find a little bit more about
how to purchase sports tickets in the U.S.?
Now, the first thing that we need to understand is that most fans
purchase annual season tickets.
This means they get a season package with tickets for all the home games!
Now, season tickets prices can vary widely!
It all depends on the league, the team, the section,
even the row and seat you want to sit in.
That means that you could get season tickets for as little as US$300!
But let's say you wanted to get court-side season tickets to the NBA,
that could cost you over US$15.000 and no, you did not hear me wrong!
I said over fifteen thousand dollars!
Now let's say you have or are willing to pay that kind of money,
chances are you would still end up on the wait list!
How crazy is that?
Let's keep going and see if we can find out a little bit more about tickets!
The good news is, if you're an international visitor,
you're probably not looking for a season pass,
but instead a single game ticket!
Now, most teams don't actually sell single game tickets,
simply because they already have enough demand for the season passes.
Which, for obvious reasons they would rather prioritize.
So, how do you actually get a single game ticket?
The answer is the official resale!
You wanna find out what that is? Alright, let's go learn from the expert!
Hey, Mike!
Hey, thanks so much for having us! Hi!
Hey guys! This is Mike Yannuzzi and he is the Director of Ticketing Operations
and Analytics here at Orlando City Soccer Club!
So, we have international visitors coming into the U.S. to see a game,
they're probably gonna be interested in single game tickets,
can you actually show us how we would purchase those?
Yeah! Great!
So, first we direct everyone to our website,
www.orlandocityfc.com Ok!
Once you go to the tickets tab, you'll hover over tickets,
then we got a couple of options, single game tickets,
group tickets, premium tickets.
Really, whatever anyone is looking for, we've got various options.
And we'll send them here, they'll click here,
and they can go ahead and purchase their tickets!
Alright, excellent! I've heard about the official resale,
can you tell me about what that is?
Sure! So, through our ticketing partner,
all tickets have the options to be posted for resale
and they're all 100% verified and guaranteed.
Great, so there's no danger of accidentally getting a ticket from someone
who's not really gonna give it to you. Exactly!
You know, the elimination of fraud and all that kind of stuff,
counterfeit and that kind of stuff. Such a great idea!
And so, if I'm a season pass holder
and I have a couple of days that I know I won't make it to the games,
that's the place to sell my ticket?
Absolutely, so through our account manager portal,
season ticket members have the opportunity
to either post their tickets for resale,
or transfer to friends or family! Oh, great!
So, let's say we have international visitors coming in,
and they wanna do something maybe a little special,
what kind of option would you suggest for them?
So, a couple of options, through the group tickets,
you have the opportunity to add-on to your ticket,
so whether a food and beverage option or package,
you can buy your ticket and also buy F&B credit,
so that money can be applied at concession stands,
to purchase any sort of food and beverages.
So, you can purchase some sweets or in other premium areas through the building.
Fancy, sweets, guys!
And let's see, if I decide I'm gonna do the add-on,
so that way I don't have to carry any cash with me
if I want to do the food add-on. Yup!
Ok, so what about paperless tickets?
Can fans use paperless tickets?
That was one of our big things with opening the venue in 2017,
was really trying to eliminate papers.
The main reason for that is, like we talked about,
eliminating fraud and tickets getting duplicated and that kind of thing.
So, we are paperless, all tickets are managed through your smartphone,
we eliminated paper completely, it's all electronic, it all can be verified,
so it's really about that zero fraud.
Ok, so I love the Orlando City Soccer Club,
and if I wanted a ticket, let's say I wanted to scrapbook it,
is there a way I could get a physical ticket?
Absolutely, what we do is
post-match, whether it's after the match or the week following the match,
someone could call in, we'll get someone to print it out,
and we can mail it over to whomever.
Awesome! 'Cause I'm definitely gonna want a reminder of this day!
Thank you so much for talking with us!
I really appreciate it! Alright
Guys, Mike Yannuzzi, thank you so much! You're welcome, thank you!