Hi, everybody! How are you today?
In this class we'll talk about the hotel staff,
that is, the people who work at hotel and their responsibilities.
Well, the staff in each hotel
may vary a little bit according to the hotel rating,
because there might be different services available.
There are also some cultural aspects that should be considered, remember?
One of them is the tip,
this is a cultural aspect and is also an expected behavior
from hotel guests in the US.
It is a strong aspect of the American culture,
they even have a verb in the English language to refer to it,
"to tip".
Let's check some sentences!
We could say that:
And notice, guys, we're using the verb "to leave" here.
"To leave a tip".
We could also use the verb "to give", check it out!
But we could just use the verb "to tip":
When we talk about things that are expected from us,
we can find sentences like the one we've just seen:
"You're expected to"
or we can use the structure "you are supposed to",
and they both mean the same thing.
So, instead of saying "you're expected to tip the housekeeper",
you could also say:
And this time, using the structure "you are supposed to"
to talk about what is expected from you.
But what really puzzles everybody, especially foreigners,
is the following question:
That is, how much are you expected to tip?
Well, here's my piece of advice:
leave about two to five dollars per night.
I'd also recommend you'd leave a tip everyday,
since there might be a different housekeeper coming in cleaning your room.
Many hotels have a tip envelope in the rooms, which makes it easier.
But if there isn't one in your room,
just leave it on a desk or on the bedside table.
And if you want to make it clear that that's the tip,
you can write a note "housekeeper tip"
or simply "housekeeping" and leave it together with the tip.
You can also write notes with specific requests to the housekeeper.
For example:
Or:
Now, if you leave a Do Not Disturb Sign on your door,
housekeeping won't go to your room.
But if you don't, they will knock
and announce their presence by saying "maintenance" or "housekeeping".
And if the housekeeper knocks on your door, but you're not ready to leave yet,
or maybe you just don't want her to come in that day,
you can ask them to come back later.
Or, if you decide you don't need anyone to clean or room that day, you can say:
In this case,
if you don't need maintenance,
the housekeeper may ask if you need to replace something.
For example:
Now, if you want the housekeeper to return later,
you just need to call the front desk and ask for the service
whenever you're ready for it.
You can call and say:
Or maybe you just need an extra item,
for example:
Or, if you need them to replace something, you say:
Well, in that case you need to talk to the front desk staff.
They're the ones who can help you the most when it comes to hotel services.
For example, if you need laundry service,
you can ask the front desk!
Let's see!
And if you want to know how long it takes for your clothes to be ready,
you can ask:
And don't forget to ask for the price!
You can say:
That's right, many hotels charge for each piece of laundry,
and it can be very expensive, like five dollars a shirt.
So, always ask for the price before asking for the service.
The front desk will be able to inform you of every possible service in the hotel
as well as its prices!
Now, if you want something from outside the hotel,
like a ticket to a concert or a play, or sports games,
or even a reservation at a restaurant,
then you should look for the concierge.
Back in the day,
only really fancy hotels had concierges,
but nowadays it's becoming more and more popular
among a wide range of hotels.
And you can ask things such as:
But other than going to bars, restaurants, games and museums,
when we travel we also like to go out for a little shopping!
Well, sometimes not that little, right?
And when you get to the hotel carrying tons of bags,
the bellhop, also known as the porter, will probably offer you some help.
They're the ones who help us when we're arriving
or leaving with shopping bags or luggage.
They will probably say things like this:
Or:
Or even:
And, of course, don't forget to tip them in case you use their services!
Yes, that means:
Well, that's it for now, guys!
Now go over the follow-up activities so you don't forget anything.
I'll see you on the next video, take care!