What's happening guys? How are you doing today?
We have reached out last topic!
It's time to return the rental!
When you made the car reservation online,
or when you picked up the car at the car rental company,
you chose a drop off location, didn't you?
Then, when it's time to return the car, remember to plan your route.
If you're returning the car at the airport,
make sure you enter the car rental drop off address in the GPS,
not the airport address.
Otherwise you may end up getting lost!
Also, don't forget to add a stop by the gas station.
One of the requirements is to return the car with a full tank.
Unless you've purchased any additional service
that allows you to return the car with an empty tank.
You're respected to return the car in mint condition,
that is, in perfect condition.
So, when you get to the drop off spot, collect all your belongings,
and remember that there should be no trash in the car.
Otherwise, you'll have to pay an extra fee.
If you find it necessary,
stop by a car wash in your way to the drop off location.
When you get to the return spot,
the clerk will probably start by greeting you.
Then they'll offer their help
Then you can just say you want to return the car, like this:
At this point, the clerk will probably show you the parking spot.
So, you'll park your car, get out, and wait for a clerk to inspect the car.
This is the standard procedure, ok guys?
As they do so, there might be some small talk.
Clerks might ask about by saying:
Notice that the past of the verb "to be" is used in the question.
And you can answer by using the same verb.
Or, just got straight to the point and say:
Most clerks will also ask you about your experience with the car,
they might ask if you're happy with their service,
if the car was in good condition when you picked it up,
or if there was any kind of problem.
So, the next questions are likely to be the following.
Notice that we're using "did",
to ask questions in the past with the verbs "like" and "meet".
we just don't use "did" with the verb "to be", ok?
And then guys, the answer is simple! Yes or No!
But if you say no, they'll ask you why.
Then you can explain the reasons, for example:
Anyways, each one of us may end up
having different reasons to complain about, right?
Next, the clerk may want to know more
about the condition of the car at that particular moment.
So, they may ask:
If you hired pre-paid gas, you probably won't even hear that question!
But if you haven't,
and for any reason you didn't have time to fill up the tank,
they'll surcharge you to cover that expanse.
And in this case, the price per gallon is likely to be much higher,
than the price at the gas station.
The next question you'll hear is probably this one:
Here guys, we use the verb "take".
But there are two other verbs that fit this sentence, too.
So, we could say:
And the, the clerk will probably ask you if you've had any kind of incidents,
or minor accidents.
They may say:
They're asking about minor problems. such as a flat tire.
Supposing you had some kind of incidents, they'll ask:
And in case you had, you could say:
Guys, the word "minor" here means that the accident was not serious.
And you may as well add:
We're talking about minor accidents here,
because in case you had a serious accident,
you probably had to request an extra car
and to report the accident to the insurance company,
as well as the policy.
Especially if the accident involved a third party.
In this case, the clerk is probably going to ask you for the policy report,
for example:
Then, they may ask you to fill out a form with some details concerning the accident.
At this point you might think:
Oh, wow! I'm going to have to fill out a report in English?
How am I supposed to do that?
Calm down! You can fill it out in your mother tongue, alright?
They're just interest in your side of the story.
But, let's say you were packing your car and you accidentally scratched the door.
That's a minor accident, causing minor damage to the car,
and if you've purchased the insurance,
it will cover the repair and you won't have to worry
if you've got it reported when you returned the car.
But, regardless of your answer, the clerk will inspect the car
and look for scratches or any other damage.
Ok guys, after solving all these matters
in case of incidents or accidents,
the clerk will probably hand you a document confirming that everything is all set.
And that's it!
If you wish to leave the agency and go straight to the airport,
check if they offer free shuttle.
Just like they did when you arrived!
But remember to plan everything ahead and set aside some spare time!
For international flights,
you're supposed to be checking-in at the airport
at least three hours in advance.
And all this process of returning the car may take from 40 minutes to an hour.
But if you want to save yourself some time,
you can check if the car rental company offers a self-service drop off.
This type of service has been getting more and more popular
in major rental companies.
Each company has named this kind of service differently,
but if you see anything similar to self-service drop off,
or express return service,
this is the general procedure you'll have to follow:
In this case, it's usually a spot that is just for this kind of express service.
So, you better check the address on the company's website in advance.
Then,
This contract is the one you got when you rented your car.
A part that will specifically for you to complete
with some important info concerning the express drop of, which is:
Which means how many miles you've driven.
After you complete the form with this information,
you'll just leave it on the dashboard and put the keys either on the hood,
or in a drop off box indicated for that purpose.
In a few days, you'll be receiving an email with all the paperwork confirming the return.
If they find any problems with the car, they'll notify you via email,
and charge your credit card for any additional expanses.
It's a fast, easy service, guys!
And if you have to deliver the car out of hours,
the whole process will be quite similar.
Just bear in mind that not all rental companies have that kind of service,
so you better check in advance.
And, last but not least,
if you chose a self-service drop off of any kind,
the car cannot be damaged whatsoever, ok?
If it has been dented in some way, it's best to return it
at the company with the assistance of a clerk.
Well, that's it guys!
I hope the information in this module has been really useful for you
to plan your trip by car!
Don't forget to do those follow up activities,
and you're ready to go! Have a great trip!
See you next time!