Hello, guys!
So, here we are at our last class in the hotel module!
It's time to check out!
Some checkout procedures are quite common in the US,
for example,
to receive the hotel invoice in your room on the day you'll leave
or the night before that.
Guess how the staff will deliver it to you?
They'll slip it under you room door.
Yes, don't be surprised if you wake up and see a sheet of paper lying there.
The good thing is that you can check your expenses before leaving.
And they'll probably be organized like this:
Room charge, which is the amount due for using the room.
Incidentals, which are the extra expenses you had during your stay,
such as room service and pay per view TV programs.
And, finally, the fees and taxes applied.
Even though you get that invoice beforehand,
the checkout procedures are commonly made at the hotel front desk.
The checkout time can vary in hotels in the US,
so you should check it at the hotel you're staying and plan ahead.
But if you need more time, you can always ask for a late checkout.
We've already talked about it, remember?
Late checkouts are usually complimentary,
that is, hotels won't typically charge
if you need to stay an extra hour or two in the room.
All you've got to do is ask the front desk!
And there are two possible answers:
Or, if the hotel is completely booked, you might hear:
If you really need more time,
even though the hotel cannot give you a complimentary late checkout,
be ready to be charged for that.
Hotels usually have some policy establishing certain conditions
and time frames.
So, you might hear something like:
So, when you're all set, just go to the front desk to checkout.
You can start by saying:
Depending on the part of the day, of course.
Then you'll say:
The receptionist will probably ask:
You go ahead and tell them that info.
Next, the receptionist is going to check if you have any incidentals,
and if you do, they'll say:
Then the receptionist is probably going to ask you:
Or they can say:
Or even:
Then the receptionist is going to give you a copy of your bill,
even though you've already received the invoice.
Check or double-check everything.
If you find any excessive charges, talk to the receptionist.
You can say:
Or you can just ask them to double-check your whole bill by saying:
Notice we're saying "I'm sorry" or "Excuse me" to start the sentences.
You can also start with "I'm afraid",
which is a polite expression used when you want to say something
that might be upsetting.
Ok, after that the receptionist will probably offer to call a cab
or a shuttle to take you to the airport.
Just a reminder, you may hear people saying "cab" or "taxi",
and sometimes, even "taxicab" together.
They're all pretty common, ok?
If you're ready to the airport and you haven't arranged transportation,
don't hesitate to accept the receptionist's help.
But if your flight isn't leaving any time soon
and you want to enjoy the city,
you can ask the receptionist to store your luggage for you.
Just say:
Or:
Or you can also say:
Hotels usually do that as a courtesy,
which means it's free of charge.
They will give you a receipt for each piece of luggage
you'll be leaving under their care.
Make sure to keep that receipt,
because you're going to need it to get your luggage back.
And a piece of advice:
do not leave your passport with the bags, ok?
If something unpleasant happens,
you won't have any problems to get back home.
And that's it!
Hand the receptionist the room key and bid them farewell.
They may say:
And this is the moment to say goodbye to you,
I hope you've enjoyed our class.
I wish you a great time at your next hotel!
See you around!