I spent the morning working in my room
and I've just realized I left the do not disturb sign
on my door handle until now.
Let me call the front desk and check
if housekeeping is still available.
Yeah, hi! This is Carla in room 547,
could someone come and clean my room?
Ok, great!
Thanks!
Well, that was easy!
Someone's coming to clean the room in about 5 minutes!
Housekeeping will normally knock on your door in the morning
to check if you need service,
unless you put out the "Do not disturb" sign on the door as I did.
They are in charge of cleaning the room,
changing the towels, bed sheets and toiletries, when available.
There's usually a tip envelope in your room, but if there isn't,
you can leave it on a desk. In fact, tipping is cultural in the U.S.
and you're supposed to tip in several situations.
You're expected to tip the bell hop,
who helps with your luggage, for example.
And at hotels restaurants, the staff is usually composed of waiters,
cooks and a chef.
They are in charge of the food served at the hotel.
You can turn to the waiters if you need room service,
or help with any dietary restriction.
You're supposed to leave a tip at the restaurant,
or tip the waiter who takes food to your room.
But if you're not sure about who could help you
in other requests during your stay,
the answer is the lobby front desk!
These are the people who will assist you during check-in and checkout.
But they can also help you if you need information or have a request.
Even if they cannot help directly,
they will certainly be able to tell you how to proceed.
And there's also the concierge,
whose job it is to make sure you have everything you need during your stay,
from transportation to the airport, to tickets to concerts,
and matches or reservations at the finest restaurants in town.
Anything you need,
just let the hotel concierge know.
So, guys, I think I'm gonna head down to the concierge,
and get some tickets for the amusement park!
Ms. Sanchez? I have wonderful news for you!
Really? Yes!
We were able to find you tickets for the amusement park!
Oh, that's awesome! Yeah!
If you would like, I think on Friday is the best day that...
That's great, because Friday is my day off work!
Well, great! If you would like you can pick up the tickets
tomorrow morning or at your earliest convenience!
Thank you so much, Lee! You're welcome!
You're the best! Thanks!